Before you get started

• Make sure you have access to Audinece Manager

Hard bounces vs Soft bounces

• Hard bounces are cleaned by our platform right away.

To see who hard bounced in your database, apply the following Filter: Bounced email - select the email(s):

• Our platform allows 7 soft bounces before ceasing to send messages to the contact.

Does Audience Republic manage hard bounces?
Yes. After you send an email, we track its delivery and remove bounced addresses from your Audience. Emails will no longer be sent to those addresses, but you will still be able to access them as needed.
Hard bounces can occur even for valid email addresses. If a bounced address has recently engaged with your emails, we won’t remove it from your audience right away. The bounce will be recorded in the recipient's profile and factored into their contact rating as we monitor future activity.

Still need help?

Contact us at support@audiencerepublic.com