Recommended fallbacks for name and unique codes

Modified on Wed, 09 Nov 2022 at 11:03 AM

Fallback names and unique codes enable the bot to provide an alternate response when there is no result based on the user's input. Such as if your contacts didn't have a first name attached to their data, or your contacts didn't receive a unique code in the message.

Before you get started

Recommended fallbacks for name

Set a fallback like “Hi friend,” “Hi there”, or "Hi Beliebers," so your contacts will get an email with a nice greeting instead of an offputting “Hi [first_name]”

Recommended fallbacks for unique codes

Unique codes are generated through your ticketing platform, if you want to include a fallback, we suggest adding a general code that's accessible to all fans.
You could also include this in your message: "contact the Promoter (promoters if your code doesn't appear"

Related articles

Create a message 

Send an email

Send an SMS message

Still need help?

Contact us at 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article