Troubleshooting Facebook Custom Audiences

Modified on Thu, 30 Mar 2023 at 12:01 PM

Receiving an error message when trying to reconnect your Facebook Custom Audiences account? To resolve this issue, we recommend disconnecting and reconnecting your Facebook Custom Audiences integration.

Before you get started

How to reconnect Facebook Custom Audiences

  • Disconnect Facebook Custom Audiences from Audience Republic
  • Go to Facebook
  • Click on Settings & Privacy
  • Click on Settings
  • Click on Security & Login
  • Click on Business integrations
  • Next to the Integration, select Remove

  • And then try reconnecting in your Audience Republic account

If you are still experiencing the 'retry error' issue, then it can indicate that:

  • Your Facebook Ad account has been flagged by Facebook.
  • The Connected Facebook user/profile in ActiveCampaign is not an admin in that Facebook Ad Account.
  • You do not have "Audience Optimization for Posts" enabled/ Click here for more information
  • You have not yet accepted Facebook Custom Audience Terms. Click here for more information
  • You have reached your limit of 500 custom audiences on Facebook. If this occurs, an error message will then appear: 

Related articles

How to connect Facebook Custom Audiences

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