Troubleshooting Meta (Facebook) Custom Audiences

Modified on Mon, 19 Feb 2024 at 09:56 AM

Receiving an error message when trying to reconnect your Meta (Facebook) Custom Audiences account? To resolve this issue, we recommend disconnecting and reconnecting your Facebook Custom Audiences integration.

Before you get started

How to reconnect Meta (Facebook) Custom Audiences

  1. Disconnect Meta Facebook Custom Audiences from Audience Republic
  2. Go to Facebook and login to your account
  3. Click on your profile picture in the top right corner of your Facebook page.
  4. Select Settings & privacy, then click Settings.
  5. Click Business Integrations on the left side.
  6. Select Active or Removed, or search for a specific business integration using the search bar to the right.

Once you’re here you can:

  • Adjust your settings by clicking View and edit next to the business integration to control the information it has access to.
  • Renew permissions for the business integrations that have expired by clicking on View and edit and then Renew.
  • Remove an integration by clicking on Remove.

  • Once actioned, then try reconnecting in your Audience Republic account

If you are still experiencing the 'retry error' issue, then it can indicate that:

  • Your Facebook Ad account has been flagged by Facebook.
  • The Connected Facebook user/profile in ActiveCampaign is not an admin in that Facebook Ad Account.
  • You do not have "Audience Optimization for Posts" enabled/ Click here for more information
  • You have not yet accepted Facebook Custom Audience Terms. Click here for more information
  • You have reached your limit of 500 custom audiences on Facebook. If this occurs, an error message will then appear: 


Related articles

How to connect Meta Facebook Custom Audiences

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