Images and Videos in Email builder

Modified on Thu, 27 Jun at 3:45 PM

Adding images in the email builder

*Ensure your image file name does NOT contain any symbols # % : @ / as it will not upload*

Max width: The recommended maximum width of an image is 600px, in line with the overall email content width.
Max file size: Your file size should be no large than 1MB to ensure the image loads quickly across all devices.

Embedding videos

It's common for inboxes to not accept embedded videos, such as a Spotify playlist or a Youtube video, due to the lack of Iframe support. Currently, video is not well-supported in email. While Apple Mail, Thunderbird, and Outlook offer support (with some limitations), major email clients like Gmail and Yahoo do not support video. Additionally, many spam filters and antivirus programs still flag emails with embedded video, resulting in lower deliverability.

Despite this, there is still a way for email marketers to utilize the compelling power of video. Check out the workaround below:

Instead, insert an image of the video
Insert the video URL link into the image

How can I embed a Spotify playlist in my email?

You cannot embed Spotify playlists as most inboxes don't support Iframe since they can potentially link to shady or malicious content, that's why most email clients disable them.

A great workaround to embed a Spotify playlist is by taking a screenshot of the playlist and then adding it as an image to your email.

You can hyperlink the image to the playlist URL so your recipients can access the playlist directly.

How to add videos

Click and drag Video into the email body

Add the URL video

Still need help?