Why Domain Authentication?

• It verifies the email from its origin by validating the email sender.
• Enhances your sender reputation, ensuring your emails don't land in the spam filter.
• To avoid deliverability issues, complete domain authentication before sending your first email from Audience Republic

Adding or updating CNAME Records in your GoDaddy account

• Access the Domains Page:
• Go to the Domains page of your GoDaddy account.
• Navigate to DNS Records:
• Click the Show More icon next to the relevant domain and select Manage DNS Records.
• Add a CNAME Record:
• Select Domain Edit Options next to your domain and then select Edit DNS. You may need to scroll down to see Edit DNS.

• Select Add New Record.

• Select CNAME from the Type menu.
• Enter the details for your new CNAME record:
  • Name: The hostname or prefix of the record, without the domain name, such as blog or shop. The Name must follow these guidelines:
    1. Periods (.) are allowed but not as the first or last character
    2. Consecutive periods (…) are not allowed
    3. Cannot exceed 63 characters
    4. Cannot be the @ symbol.
    5. Not already in use by an existing A record, TXT record or MX record.
  • Value: The URL you are setting as the destination for the host. Type @ to point directly to your root domain name.
  • TTL (Time to Live): The amount of time the server should cache information before refreshing. The default setting is 1 hour.
• Select Save to add your new record. If you added multiple records at the same time, select Save All Records.

Whitelisting IP addresses

Ensure you whitelist the following IP addresses as provided by Audience Republic:

• 149.72.31.51
• 167.89.53.93
• 149.72.80.52
• 198.37.147.77
• 149.72.207.81
• 149.72.232.237

These are the IP addresses that Face to Face will be sending from and we typically ask that they be white-listed to ensure successful deliverability, especially for test emails sent to themselves. 

Please Note: Completing these steps before sending your first email is crucial, or it could jeopardize your email reputation.

Still need help?

Contact us at [email protected]