Frequently asked questions for using the email builder

Modified on Wed, 22 Mar 2023 at 09:10 AM

How can I add spacing between the email content?

Option 1: use the padding tool to create space between your content

  • Click on the content that you want to add spacing
  • In the sidebar, scroll down to General
  • Next to Container Padding, select More Options
  • You can create spacing from the top and bottom, as well as from the right and left by increasing the Container padding numbers.

Option 2: Use the Divider to break your content into parts

  • In the sidebar, click on the Divider and drag it into the area you want to break up:

How can I change the email width?

600px is the recommended maximum to render in all email clients

Our email builder makes it easy to design beautiful emails. In the Body menu of the builder you can adjust the width of your email. The default setting is 500px and the recommended maximum is 600px.

Widths wider than 600px may not render correctly in all email clients. In Gmail the background color will not appear. 

How can I embed a Spotify playlist in my email?

You cannot embed Spotify playlists as most inboxes don't support Iframe since they can potentially link to shady or malicious content, that's why most email clients disable them. 

  • A great workaround to embed a Spotify playlist is by taking a screenshot of the playlist and then adding it as an image to your email. 

  • You can hyperlink the image to the playlist URL so your recipients can access the playlist directly. 

How can I change the link color in the email builder?

  • Click on the link(s) you want to change the color of
  • On the side panel, click on Body
  • Under Links, select the color you want to change it to
  • You can also select or unselect Underline

How can I edit images (including width)?

Max width
The recommended maximum width of an image is 600px, in line with the overall email content width.
Max file size
Your file size should be no large than 1MB to ensure the image loads quickly across all devices.

  • Select the Content menu on the right
  • Add an Image block
  • Upload an image
  • Choose Apply Effects & More
  • Make the desired changes
  • Click Apply
  • Click Save

How to refresh the event date in the email builder

  • In the email, select the Event that you want to refresh
  • To update the event date, click Refresh event with new data

Still need help?

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