How to connect to Tixr

Modified on Fri, 19 Apr 2024 at 09:47 AM

Learn how to connect Tixr with Audience Republic to build your audience. This will streamline your marketing efforts and grow your ticket sales.

Before you get started

You'll first need to obtain your Client Partner Key and Secret Key for your Tixr Group
To obtain the Client Partner Key and Secret Key, go into your Tixr account, click on System Tools > Client Partners > Create New, generate the two keys and make up an account name, then hit save.
OR contact your Tixr Customer success manager to obtain these for your account. *These credentials will be required below*

How to connect to Tixr

Go to Account Settings > Integrations

Find the Tixr Integration in the list and click Connect

Fill in your Client Partner Key and Secret Key provided by Tixr
Click Confirm

Once confirmed, the page will show "Your Tixr account is currently connected" which means your Tir Group is now connected.
Please note, the initial sync may take several hours to sync your data. Automatic syncs are also currently done on a daily basis.
To do a manual sync, head over to the Tixr integration ‘Manage’ page. The ‘Connect’ button above will change to ‘Manage’ upon successful connection of an integration.

Add another Tixr Group

If you would like to add another Tixr Group, go to the manage Tixr integrations page and click your account name - then in the drop-down, click "Add new account"

What data will be synced?

Event data: name, date, ID, time
Ticket/order data: price, ID, purchase time
Contact data: Full name, email address, gender, date of birth
Auto sync frequency is daily
Historical sync limit is 24 months

What data won't be synced?

Mobile number with country code
Tags
Country
City
State
Tour information
Refund data will not be synced
Cannot resync full event data manually
Cannot resync events if they are deleted

Important information

Please note that the total sales for each event may appear different in your Audience Republic account as the sync includes the total ticket sales with service fees and taxes, whereas Tixr only includes the Order sale. The percentage of orders synced is 92% for Tixr

The difference between ticket numbers (QTY) and our code

According to our code, we retrieve only those orders that have a 'COMPLETE' status from Tixr.

When you add this filter to the TIXR dashboard while viewing orders and tickets, the ticket orders (QTY) will match more closely for all events.

Please login to your TIXR account and follow the guide below to compare ticket orders:

In the sidebar, under Audience, click Records
Select Orders
Apply filter: "Order status: Complete"

Still need help?