Before you get started

• Make sure you have a Ticketmaster account
• Please note that Ticketmaster US is not accessible on our platform; this integration is exclusive to Australian users.

How to connect to Ticketmaster 

• Click on Account Settings > Integrations 
• Next to Ticketmaster, click connect

• Choose a message list to sync contacts to, this will subscribe associated contacts to a list (optional)

• Then click Confirm 
• After, you will need to reach out to support@audiencerepublic.com to finish connecting your Ticketmaster account

• Once connected, a green tick will appear to verify the connection ✅

Example:

• This sync will include your events, ticket sales and ticket purchaser contact details 
• Please note: Your event images won't be synced, please manually add your event images once your events have been synced.

What data will be synced?

• Contact ID
• First & last name
• Email address
• Mobile number (without country code)
• State
• Postcode
• Country
• Marketing Opt-ins

Sync time is daily

When you sync your contacts, all of them will be pulled into the system. However, any contacts who opted-out will not be added to your list(s).

What data won't be synced?

• Tags (including genre tags)
• Gender
• Event images
• Date of birth
• Order ID
• Refund data
• Cannot resync events if they are deleted 
• Cannot resync Full Event Data manually 

Ticket total margins

Please note: venues have a margin error of 3% while promoters have a margin error of 1% due to Ticketmaster's ability to allow clients to reassign tickets.

Still need help?

Contact us at support@audiencerepublic.com