How to connect to Ticketmaster AU

Modified on Thu, 04 Apr 2024 at 12:14 PM

Before you get started

  • Make sure you have a Ticketmaster account
  • Please note that Ticketmaster US is not accessible on our platform; this integration is exclusive to Australian users.

How to connect to Ticketmaster 

  • Click on Account Settings > Integrations 
  • Next to Ticketmaster, click connect

  • Choose a message list to sync contacts to, this will subscribe associated contacts to a list (optional)

  • Once connected, a green tick will appear to verify the connection ✅


  • This sync will include your events, ticket sales and ticket purchaser contact details 
  • Please note: Your event images won't be synced, please manually add your event images once your events have been synced.

What data will be synced?

  • Contact ID, first & last name, email address, mobile number, state and postcode. 
  • Sync time is daily
  • When you sync your contacts, all of them will be pulled into the system. However, any contacts who opted-out will not be added to your list(s).

What data will not be synced?

  • This sync does not include tags (including genre tags),Gender, event images, date of birth and Order ID.


Ticket total margins

Please note: venues have a margin error of 3% while promoters have a margin error of 1% due to Ticketmaster's ability to allow clients to reassign tickets.

Still need help?

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