How to connect to Ticketmaster AU/NZ

Modified on Thu, 23 May 2024 at 12:17 PM

Before you get started

  • Make sure you have a Ticketmaster account
  • Please note that Ticketmaster US is not accessible on our platform; this integration is exclusive to Australian users.
  • Venue permissions are required for Ticketmaster New Zealand accounts in order to start the promoter feed.

How to connect to Ticketmaster AU/NZ

  • Click on Account Settings > Integrations 
  • Next to Ticketmaster, click connect

  • Choose a message list to sync contacts to, this will subscribe associated contacts to a list (optional)

  • Then click Confirm 
  • Next, enter your Account name
  • Optional: Select a list to subscribe associated contacts
  • Click Confirm

  • Once connected, a green tick will appear to verify the connection ✅


  • This sync will include your events, ticket sales and ticket purchaser contact details 
  • Please note: Your event images won't be synced, please manually add your event images once your events have been synced.

What data will be synced?

  • Contact ID
  • First & last name
  • Email address
  • Mobile number (without country code)
  • State
  • Postcode
  • Country
  • Marketing Opt-ins

Sync time is daily

When you sync your contacts, all of them will be pulled into the system. However, any contacts who opted-out will not be added to your list(s).

What data won't be synced?

  • Tags (including genre tags)
  • Gender
  • Event images
  • Date of birth
  • Order ID
  • Refund data
  • Cannot resync events if they are deleted 
  • Cannot resync Full Event Data manually 


Ticket total margins

Please note: venues have a margin error of 3% while promoters have a margin error of 1% due to Ticketmaster's ability to allow clients to reassign tickets.

Still need help?

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