To access your Audience Republic account, multi-factor authentication (MFA) is required.
Setting up MFA will ensure your account is better protected.
Why is multi-factor authentication important?
How to set up MFA on your mobile device
- Go to Account Settings
- Click on the MFA tab
- Click Enable MFA
Install a compatible application such as Google Authenticator, Duo Mobile, or Authy app on your device
![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51167546413/original/-UDia-e5KqYG4lIQHFO7Dwxege5QyJPCwg.png?1719456207)
Virtual authenticator apps implement the time-based one-time password (TOTP) algorithm and support multiple tokens on a single device. You can install apps for your smartphone from the app store that are specific to your type of smartphone. Some app providers also have web and desktop applications available. App examples:
IOS | Twilio, Duo Mobile, Microsoft Authenticator, Google Authenticator, Symantec VIP |
Android |
- Once installed on your device, open your authenticator app
- Click on the button to "Show QR code on this page"
- Then use the app to scan the code
Step 3
- Enter two consecutive codes below:
- Enter the 6-digit code from your authenticator app
- Wait 30 seconds and enter a second code entry
- Click Save
Disabling MFA
- Click the "Disable MFA" button*
- Enter the one-time code from your Authenticator app
- Click Delete
*If this is not an option in your account, please contact support@audiencerepublic.com
Frequently asked questions
How can I login to my account if I cannot access my device?
Contact your account admin to help you recover your account access.
What mobile devices are compatible with the MFA security App?
The MFA App works with and is easy to use on both Android and iPhone devices.
I share a login with my teammate; can we both access the code?
For security reasons, you must create a separate login that cannot be shared with others.
We advise setting up a restricted access login for users if you are worried about the amount of access each one has to your account.
Still need help?
Contact us at support@audiencerepublic.com
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article