How to connect your TicketSpice Integration

Modified on Fri, 03 May 2024 at 10:32 AM

Before you get started

  • Make sure you have a TicketSpice account
  • Notify your Customer Success Manager that you want to connect your Ticketspice account with Audience Republic 

How to connect your TicketSpice Integration

  • First, sign in to your Ticketspice account
  • You will need to create an API Key

Please follow the steps to create an API key from your Ticketspice account:

  • Step 1: Go under Extras in the main navigation and choose Integrations

  • Step 2: Click on the button to Add API Key

  • Step 3: Give Your API A Reference Name & Copy the Key 
    You will need to share this API Key with your CSM so they can internally connect this to your Audience Republic account

  • Step 4: Click the "Update Key" button to close the window. 
    Please note, you may need to refresh the page to see the newly generated API Key.

  • Share the API Key with your Customer Success Manager or 

  • In the backend, they will enter your Ticketspice account name and API Key
  • Once connected, the Ticketspice data will be synced (daily)

What data will be synced?

  • Only events connected to the specified merchant ID will sync  
  • Event data: name, date, ID, time
  • Ticket/order data: price, ID, purchase time, contact ID
  • Contact data: Full name, email address, mobile number (without country code), city, state, country
  • Auto sync frequency is daily

What data won't be synced?

  • Event images
  • Tour information
  • Refund data
  • Date of birth
  • Tags
  • Webhook syncs
  • Cannot resync events if they are deleted 
  • Cannot resync Full Event Data 
  • No marketing opt-in is available

Data Discrepancy

Please note there may be a 3-5% data discrepancy with our ticketing integrations. This is a normal occurrence as we are a data aggregator and each ticketing platform has its unique way of calculating and displaying ticketing data. Therefore, when such data is displayed in Audience Republic, a certain percentage of difference is to be expected.

Still need help?

Contact us at 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article