How to send an email excluding previous ticket purchasers or a specific tag

Modified on Thu, 10 Oct at 4:20 PM

Before you get started

Make sure you have access to the Messaging Menu

How to send an email excluding previous ticket purchasers

To exclude previous ticket purchasers in an email/SMS message, please follow these steps:

Go to your Message > Select the recipient list (such as your Masterlist)
Click on Filter

Click Purchased tickets To specific event(s) > not purchased tickets to any (or all)

Select the specific events/artists that you want to exclude from the Filter results. This will exclude all ticket purchasers who purchased tickets to those events/artists

Click Apply

How to send an email excluding contacts who have a specific tag

To exclude those who have a specific tag from being sent an email / SMS message:

Go to your Message > Select the recipient list (such as your Masterlist)
Click on Filter

Click Tag and choose "Not assigned to any / all" to exclude sending an email to contacts with that tag:

Click Apply

Still need help?

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