Email Send Limit

Modified on Wed, 19 Mar at 8:34 AM

Promoters can limit the number of emails a recipient receives by setting the frequency of emails sent every hour, day, or week.

How to enable the Email Send Limit

Set a limit on the number of emails a recipient receives by controlling the frequency of emails sent every hour, day, or week:

How to disable Email Send Limit

For best practice, turn off the Email Send Limit feature when sending campaign messages about winners or event-related details.

How to bypass Email Send Limit in emails

Go into your email draft
In the "Send to" section, check the box to bypass the email send limit for this email:
You can also select "Ignore Suppressions"

After sending the email, check the Delivery Summary section. The "Excluded" count represents recipients who were not included in the email send due to the Email Send Limitation settings being applied.

How to bypass Email Send Limit in Automation

Go into your Automation
Click the Send Email Action
On the sidebar, check the box to ignore email send limit to disable the send limit for this automation (in the Marketing or Transactional tabs):

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