Getting started with Custom Fields

Before you get started

• Make sure you have access to Custom Fields in your Account Settings menu
• Please note: you won't be able to import or export data if you create custom fields that are copies of already-existing platform fields, such as "Gender," which is a duplicate of the "Gender" field. 

Manage and/or Create Custom Fields

• Click on your name icon
• Select Custom Fields

• Click Create Custom Field

• Select a Profile Field or Form Field:

Form field 

Ideal for collecting responses to questions like a survey (such as 'actor you want to see most')

The Form field can't be filtered

Profile field will be shown in Audience Manager, within the fan's profile. You can Filter or use this as a merge field. These can be filtered (such as 'favourite genre')

• Click Next

• Enter the Field Name, description, and Type
• Click Save

Please note: Multi-select Profile fields are not supported in the Import process. To make the custom field selectable in the Import process, please change it to a single-select option.

Creating a 'read-only' field

• Select a New Profile Field
• Check the 'read only' box to prevent users from modifying the value  
• Click Save

How to Edit or Delete a Custom Field

• Click on the :
• Select Edit or Delete

How to export Custom Fields

• Click on the :
• Select Export as CSV
• The exported CSV file will be sent to your email inbox

Related articles

Custom Fields in Audience Manager

Custom Fields in your Signup Form

Campaign Registration Fields & Custom Fields

Import ticket sales data for a single event

Import events data for multiple events

Still need help?

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