Import events & ticket sales data

Before you get started

• Make sure your data includes the Show IDs and Order IDs
• Custom Fields can also be mapped when importing

How to import events & ticket orders

• Navigate to the Events menu
• Click on the down arrow ˅ next to the Create event button to reveal a menu
• From the pop up box, select Import orders

• Drag and drop the saved CSV file into the drop box, or click to browse and upload the file from your saved location. 

• Map the fields to the corresponding column headings in your CSV file, then click Import. The time to import depends on the size of your file.

• Once the import has been completed, you'll receive a confirmation email and the order tallies will appear in the Events menu

• By clicking on an event, you can see more detailed information on the Ticket Sales tab

Compulsory fields for importing

Event name
Event ID
Start date & time
Order ID
Order Created
First name
Last name
Ticket type
Total Paid
Ticket Quantity    

Optional fields:
End date & time

Event capacity    

Venue    

Event URL    

Event image URL    

Email    

Mobile    

Full Name        

Gender    

Date of Birth    

Street Address   

City/Suburb    

State    

Country    

Zip/post code    

Discount code

Defining fields

Event ID - The id (usually number) of an Event associated to an Event Name (eg - Event Name: Big Party. Event ID: 01234)
Order ID - The id of the recipient (fan) order for buying a ticket/s to that Event
Show ID is specific to Ticketek and will only appear if a user selects Ticketek as a ticket provider

Still need help?

Contact us at [email protected]