Import events & ticket sales data

Modified on Tue, 13 Feb 2024 at 10:33 AM

Before you get started

  • Make sure your data includes the Show IDs and Order IDs
  • Custom Fields can also be mapped when importing

How to import events & ticket orders

  • Navigate to the Events menu
  • Click on the down arrow ˅ next to the Create event button to reveal a menu
  • From the pop up box, select Import orders

  • Drag and drop the saved CSV file into the drop box, or click to browse and upload the file from your saved location. 

  • Map the fields to the corresponding column headings in your CSV file, then click Import. The time to import depends on the size of your file.

  • Once the import has been completed, you'll receive a confirmation email and the order tallies will appear in the Events menu

  • By clicking on an event, you can see more detailed information on the Ticket Sales tab

Compulsory fields for importing

Event name
Event ID
Start date & time
Order ID
Order Created
First name
Last name
Ticket type
Total Paid
Ticket Quantity    

Optional fields:
End date & time

Event capacity    


Event URL    

Event image URL    



Full Name        


Date of Birth    

Street Address   




Zip/post code    

Discount code

Defining fields

Event ID - The id (usually number) of an Event associated to an Event Name (eg - Event Name: Big Party. Event ID: 01234)
Order ID - The id of the recipient (fan) order for buying a ticket/s to that Event
Show ID is specific to Ticketek
and will only appear if a user selects Ticketek as a ticket provider


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