You are able to import ticket orders data for a single event via the Events menu.
Before you get started
- You must first prepare the CSV file to import
- *Custom Fields also be mapped when importing Events + Orders (Bulk) and also Orders into a specific event.
How to import ticket orders/sales for a single event
- Navigate to the Events menu
- Search for the event to import ticket orders for, and click the ⋮ icon in the top right corner of the event image
- Select Import ticket orders
- Select the Date format of the CSV file, Timezone, Currency and Ticket Provider
- Click Continue
- Drag & drop the saved file into the drop box, or click to browse and upload the file from your saved location
- Map the fields to the corresponding column headings in your CSV file, then click Next
- Fix any errors within the file, check out How to fix errors & bulk delete
- Then click Import. *The time it takes to import depends on the size of your file*
- Once the import has been completed, the order tally will appear in the Events menu
- By clicking into the event, you can see more detailed information on the Ticket Sales tab
Compulsory fields for import
Email
First name
Last name
Ticket type
Total Paid|
Ticket Quantity
Order Created
Order ID
Optional fields for import
Gender
Date of Birth
Street Address
City/Suburb
State
Country
Zip/post code
Discount code
Defining fields
Event ID - The id (usually number) of an Event associated to an Event Name (eg - Event Name: Big Party. Event ID: 01234)
Order ID - The id of the recipient (fan) order for buying a ticket/s to that Event
Show ID - This one seems like it can be attached to a column that makes the most sense for the Promoter to use. They might have a column called 'Event' that has both the Event name and ID in it, so they could map this to Show ID
Still need help?
Contact us at support@audiencerepublic.com
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