Import ticket orders data for a single event

Modified on Wed, 07 Feb 2024 at 03:46 PM

You are able to import ticket orders data for a single event via the Events menu.

Before you get started

How to import ticket orders/sales for a single event

  • Navigate to the Events menu
  • Search for the event to import ticket orders for, and click the ⋮ icon in the top right corner of the event image
  • Select Import ticket orders

  • Select the Date format of the CSV file, Timezone, Currency and Ticket Provider 
  • Click Continue

  • Drag & drop the saved file into the drop box, or click to browse and upload the file from your saved location

  • Map the fields to the corresponding column headings in your CSV file, then click Next


  • Fix any errors within the file, check out How to fix errors & bulk delete
  • Then click Import. *The time it takes to import depends on the size of your file*
  • Once the import has been completed, the order tally will appear in the Events menu

  • By clicking into the event, you can see more detailed information on the Ticket Sales tab

Compulsory fields for import

First name    
Last name    
Ticket type    
Total Paid|
Ticket Quantity    
Order Created    
Order ID    

Optional fields:

Date of Birth    

Street Address    




Zip/post code    

Discount code

Defining fields

Event ID - The id (usually number) of an Event associated to an Event Name (eg - Event Name: Big Party. Event ID: 01234)
Order ID - The id of the recipient (fan) order for buying a ticket/s to that Event
Show ID - This one seems like it can be attached to a column that makes the most sense for the Promoter to use. They might have a column called 'Event' that has both the Event name and ID in it, so they could map this to Show ID


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