How to connect Ticketek AU/NZ

Modified on Tue, 17 Dec at 12:05 PM

Use the Account settings menu to connect to Ticketek AU/NZ.

Sync your events, ticket sales, and marketing opt-ins from Ticketek.

Before you begin

For Venues: Contact your Ticketek account manager to request the creation of a data feed for Audience Republic. Ensure you also request the credentials listed below.

For Promoters: Reach out to the relevant venue(s) and ask them to create a data feed with Ticketek on your behalf. Request that they provide you with the credentials outlined below.

First Ask Ticketek for your
 S3 Bucket Name:
 S3 Bucket Region:
 S3 Bucket Access Key:
 S3 Bucket Secret Key:

Connect Ticketek to Audience Republic

From your Account (bottom left) select Account Settings
Choose the Integrations tab
Click Connect Ticketek
Choose a list for your marketing opt-ins to subscribe to (how to create a list)
Enter your credentials provided by Ticketek
Click Confirm

To assigns tags based on your product marketing type, click on the Settings icon
Select the list that you would like to 'subscribe associated contacts to'
Tick the box 'Assign tags from the 'product-marketing-type' field to newly created fan accounts

What data will be synced?

Event data: name, date, ID, time
Ticket/order data: price, ID, purchase time, process refund data
Contact data: Full name, email address, mobile number with country code (if applicable), country, city, state
The auto-sync frequency is 30 minutes
Marketing opt-ins for email: this integration will automatically add fans to the chosen message list because it offers opt-in flags for marketing.

What data won't be synced?

Date of birth
Webook syncs
Does not resync events if they are deleted
Please note, SMS opt-ins may not always sync.

Data Discrepancy

Please note there may be a 3-5% data discrepancy with our ticketing integrations. For Ticketek, 97% of orders will be synced. This is a normal occurrence as we are a data aggregator and each ticketing platform has its unique way of calculating and displaying ticketing data. Therefore, when such data is displayed in Audience Republic, a certain percentage of difference is to be expected.

Synced events displaying "Placeholder" in the Title

The naming of your Ticketek events in Audience Republic is based on the data received from Ticketek. If you see "Placeholder" as the event title, it usually means that Ticketek did not send us the event name. This often indicates that certain details were missing during the event setup when these events were added to your data feed.

To resolve this, please contact your Ticketek account representative to ensure the event titles are updated correctly.

Still need help?