Customer Profiles

Modified on Tue, 27 Aug at 10:37 AM

Understand your fans better at a personal level by using Customer Profiles

Before you get started

Make sure you have imported contacts to the Audience Republic platform.
**Please note that you cannot edit or change a contact's email address**
- As Email Address is used as the identification for each contact, this will require you to import a CSV file that contains the contact's updated information
- After, remember to delete the contact's previous details

How to use Customer Profiles

Go to Audience Menu
Click on the contact you want to view
Please note: if you don't have a Pro or Plus plan, you will have limited access to what you can view on a contact's profile.

Example of viewing a contact's profile on a Without a Pro or Plus plan:

Example of viewing a contact's profile with a Pro or Plus plan:

The Activity tab displays the messages sent to the contact, campaigns they registered for, events attended, and purchases made.

Example of a sent message in the activity tab:

Example of campaigns they have registered for:

Example of Events attended:

"Opt out" from a list

Clicking the "Opt Out All" button removes the contact from the list, but the list remains on their profile, displaying what they were previously opted into.

WITHOUT a Pro/Plus plan vs WITH a Pro/Plus plan

It's important to know what you do and don't have access to:

Subscription preferences and dynamic lists

When subscribers click on "unsubscribe," they will see both the regular list they subscribed to and any dynamic lists that they qualify for in their subscription preferences:

In Customer Profiles, only the regular lists will be displayed. The regular lists are what they opted into, while the dynamic lists are the ones that the recipient qualifies for based on the customer’s filters.

Want to upgrade to a Pro or Plus plan?

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