If you're looking to export message insights, our platform provides an export feature that allows you to download the content of your messages. This can be helpful for record-keeping, analysis, or transferring data to other systems.

Before you get started

• Make sure you have access to the Messaging menu and have sent a message

How to export Message Insights

• Go to the Messaging Menu
  
• In the top right corner, click Export report button

• Select a time range

• If you're selecting the Custom range, you must select a start date and end date

• Enable or disable the option to select specific events

• If you've enabled Select Specific Events, then select the field(s)
• Click Apply
• Any linked event that’s had messages sent in that period will be included in the export

• Choose the option to export either: ALL, Email only or SMS only

• Click Export
  
• All account owners and admin users will receive the export CSV email
• If you do not want specific users to receive the export data, please change their permissions to standard or restricted access HERE

What data is included in the export?

• Send date
• Message name
• Subject
• Recipients
• Unsubscirbe
• Unsusbcribe rate
• Unique opens
• Unique clicks
• Unique click rate
• Event name (If included in the export)

Still need help?

Contact us at [email protected]