Schedule a message

Modified on Tue, 22 Oct at 4:54 PM

When you create an email or SMS message, you can schedule it to be sent at a certain date and time.

Before you get started

To schedule a message, you first need to draft the email or SMS
Please be aware that you cannot schedule messages that are generated from campaigns.

How to schedule an email

Create an email or access a draft on the Messages tab
At the Message Summary page, Click Prepare to Send
Enable the toggle for Schedule Message to reveal Date and Time fields
Enter the Date, Time, and Timezone for the message to be sent, then click Schedule and confirm in the pop-up message by clicking Schedule Message

How to schedule an SMS

Create an SMS or access a draft on the Messages tab
Make sure you have ticked the checkbox next to 'I agree to charge my credit card'
On the Send an SMS page, tick the Schedule checkbox
Enter the Date, Time, and Timezone for the message to be sent, then click Schedule and confirm in the pop-up message by clicking Schedule Message

How to edit or cancel a scheduled message

To change the scheduled time on an email message, click edit and press the next button twice to return to the Message Summary page where you can make changes.
*Note that you can't change the scheduled time for an SMS message.
*Once you've scheduled the message and have exited, it will show this ? next to the ON/OFF button when you go back to edit the scheduled time.
Under Schedule Message, Click on the Date or Time to edit these
Click Update
The ! icon shows the amount of time you have left until the scheduled message time cannot be edited

Then Cancel Message
*Note: scheduled messages cannot be canceled 5 min or less, from the scheduled time*

Once the message has been canceled, it will appear at the bottom of your Messages with the status "canceled"

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