There are two main reasons why SMS messages get blocked: spammy content and high-volume sending. Here's some of the tools and tips to help your messages reach their destination.
How to avoid Carrier Filters in SMS Marketing
- Consent (opt-in)
Ensure that you only send messages to contacts who have provided consent (opted-in) to receive messages from you. - Offer Opt-out
Always include a clear way for SMS subscribers to opt-out.
Audience Republic will add an opt-out link automatically to any SMS messages that you send from the platform: - Limit the message size and volume
If you're sending out messages from the same number at a high-volume or with a fast frequency, you may be flagged as spam:
- Try spreading the volume out throughout the day or even between days
- The message should not be too long and should contain information that's immediately useful.
What NOT to include in your message:
- All capitals – One or more words in your message use all capital letters.
- Dollar signs – $$ Having a dollar sign in your bulk text messages will increase your spam score. We recommend removing dollar signs from this message for maximum deliverability.
- Spam words that create unnecessary urgency and pressure like: "Apply now, call today, exclusive deal, what are you waiting for?"
- Spammy language/capitalisation like: "No cost, credit check, no fees, no interest, FREE, CALL NOW"
- Avoid spam words that make exaggerated claims and promises (100%, extra cash, free info, risk-free, etc.).
- Avoid words that include "spam" and "junk" since these are seen as suspicious words.
Still need help?
- If you'd like to upgrade to access the SMS Messaging feature, contact your customer success manager or sales@audiencerepublic.com
- For further assistance, contact us at support@audiencerepublic.com
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