Alphanumeric & MMS in SMS Messaging

Modified on Mon, 19 Feb 2024 at 04:14 PM

Before you get started

  • We are now taking on Beta customers for these features, please reach out to your Customer Success Manager for more information
  • Make sure you have access to the Messaging Menu and SMS messaging

How to send an Alphanumeric SMS message (Australia only)

Alphanumeric messages are a type of SMS message that uses a combination of letters and numbers to create a message. This type of message is often used for marketing campaigns, notifications, and alerts.

  • Alphanumeric messages are available to clients based in Australia only

What you'll need for Alphanumeric SMS

  • Please ask your Customer Success Manager for the Alpanumeric document to fill out
  • You will also need to provide a copy of your ASIC registration
  • And share your desired alphanumeric ID, 11 characters max

How to send an Alphanumeric SMS

  • Once this has been processed by your Customer Success Manager, go to New Message
  • Select SMS Message
  • In the From section, insert either your Sender ID or Mobile number
  • Click Save as draft or prepare to send the SMS message

  • You will have the option to add Multiple Sender IDs (use the drop-down menu)

  • Once selected, click Send Message

MMS SMS message (available in US only)

MMS, or Multimedia Messaging Service, allows you to send multimedia content like pictures, videos, and audio clips.

*Please note that MMS is available to clients based in the US only.

  • MMS messages will only be sent to US recipients - it should filter out anyone from any other geographic
  • Images must be less than 4MB
  • MMS messages are charged at 6c per recipient

What you'll need for MMS

  • You must have a subaccount set up by your Customer Success Manager

How to send an MMS SMS 

  • Once this has been set up, go to New Message
  • SMS Message
  • Scroll to the MMS Image section, and insert your image (it must be less than 5mb, recommended aspect 640 x 1138 px)

  • Click Save as draft 
  • Or 'Agree to receive and pay', then click send the SMS message

Still need help?

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