Troubleshooting: importing contacts to a list

Modified on Fri, 26 May 2023 at 04:14 PM

Before you get started

Map the fields

Your CSV file will not import if:

  • There are blank rows in-between your data
  • Incorrect phone numbers that don't contain country codes
  • Invalid email addresses that don't end with a valid domain address (such as test@em123)
  • When trying to import 'State', 'Country' must also be added inorder for the import to be successful
  • Some contacts don't have phone numbers when you're trying to import to an SMS list. 
    See here: Importing phone numbers to a List

A comment will appear under the invalid field: "Your CSV has an invalid value for this column"

Email confirmation

After you have imported your CSV file, you will receive an email to confirm if the CSV file has been successfully imported:

Related articles

Importing phone numbers to a List

Import data formatting requirements

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